Terms & Conditions

By confirming a consultation with Sámh Sleep Consultant, the client acknowledges and agrees to the following Terms and Conditions: 

Full payment of the invoice is required within 24 hours of booking confirmation. Failure to make payment within this timeframe will result in the release of the reserved consultation date, and the client will be required to reschedule. 

A minimum of 24 hours’ notice is required to reschedule consultation/appointments. Missed appointments without appropriate notice will count as one of the allocated support calls, as this time may have been allocated to another client. 

All payments, including deposits, are non-refundable. Recommendations provided are based on the information available at the time of consultation, including sleep logs and follow-up details. While advice is given in good faith and tailored to each family, results cannot be guaranteed. 

There is a supplementary charge per additional child if support is requested for more than one child. 

Any recommendations provided regarding a child’s sleep, feeding, or routine are suggestions only. The parent or guardian retains full responsibility for implementing the plan. Outcomes are dependent on the caregiver’s consistency and adherence to the recommendations, and no guarantees can be made due to the wide range of influencing factors. 

Although every effort will be made to provide tools and strategies to support the client’s goals, desired outcomes may not be achieved during the support period. 

The sleep assessment and plan are intended solely for the client’s family and must not be shared with third parties. 

Cancellations made after payment will result in forfeiture of the full amount paid. No refunds will be issued. 

Additional travel fees will apply for home visits. These will be quoted in advance of booking. 

The client agrees to disclose any relevant medical conditions affecting their child, as this may influence the consultant’s recommendations. 

The client agrees to follow safe sleep guidelines in accordance with current SIDS guidance. Any deviation from these guidelines is undertaken at the client’s own risk. 

Information provided by Sámh Sleep Consultant is not a substitute for professional medical advice, diagnosis, or treatment. Clients are encouraged to consult with a GP or other qualified healthcare provider for any medical concerns. 

Clients should be in suitable physical and mental health to participate in the programme. Sámh Sleep Consultant reserves the right to temporarily suspend support if the client is deemed unfit to proceed. Any remaining support will be ‘banked’ and must be used within two months of the original start date. No refunds will be issued.  

Sámh Sleep Consultant disclaims all warranties, express or implied. By engaging the service, the client voluntarily waives and releases any claims of liability for loss, damage, injury, or other issues arising during or following the consultation period. 

Support is provided in line with the clients chosen support package. 

While every effort will be made to respond within 24 hours (excluding Sundays), availability may be limited during evenings, weekends, or holiday periods. Evening or weekend support must be pre-arranged and mutually agreed upon. 

Support begins on the day of the main consultation unless otherwise agreed in writing. Any delayed start date must be confirmed at the consultation. 

Follow-up support is available via text or email between 11:00 a.m. and 6:00 p.m. Sámh Sleep Consultant will aim to respond within 24 hours. Support outside these hours must be pre-arranged and mutually convenient. 

Sámh Sleep Consultant reserves the right to amend these Terms and Conditions at any time. Changes will take effect immediately upon publication. 

By proceeding with the booking, the client confirms that they have read, understood, and agree to abide by these Terms and Conditions. 

Effective as of: 04/03/2026